Governance
Governance travels with retail execution.
Keep policy, approvals, exceptions, and evidence attached to the retail actions that carry business consequence.
Use this page to see how returns, promotions, fraud, loyalty, and other governed domains move through one authority model instead of separate review paths.
GOVERNANCE FLOW
Governance becomes operational when one visible engine sits between policy and execution.
The decision engine is easier to evaluate when policy, authority, execution, and evidence appear in one readable flow.
GOVERNANCE FLOW
Step 1: connect signalsSource-system events are captured as governed context before the authority layer resolves them.
POSStore execution activity enters the decision path without becoming the source of policy truth.
ReturnsReturn behavior and refund rules become governed inputs for consistent outcomes.
PromosPromotional actions are checked for eligibility, leakage, and control boundaries.
FraudFraud markers add risk context without forcing blanket friction onto every customer.
LoyaltyMember status, value, and history help determine whether the action should continue, review, or stop.
2. Resolve policy before action
Allow, review, or block before execution commits.
Step 2: resolve policyuretail evaluates policy, eligibility, risk, and exception context before the business commits.
uretail decision layerThe decision layer converts scattered context into one governed recommendation and path.
EligibilityEligibility clarifies whether the customer, transaction, or actor qualifies before the action moves forward.
RiskRisk is evaluated inside the governed path so high-value decisions are not left to isolated tools or local judgment alone.
ExceptionsExceptions are routed into a controlled review path so discretion stays human while policy boundaries remain visible.
AllowThe request clears policy and can proceed with the decision trail attached.
ReviewThe request needs a bounded human gate before downstream execution.
BlockThe action is stopped before commit because policy, risk, or eligibility does not clear.
Step 3: write evidenceEvery outcome writes proof so the decision can be replayed and defended later.
Policy versionThe exact policy version stays attached so the reason for the outcome is auditable.
ActorThe person, system, or agent involved remains visible in the record.
TimestampThe decision time is retained so sequencing and accountability stay clear.
Audit traceThe trace connects input, decision, execution, and proof into one replayable path.